Refund and Returns Policy

At Big Shutter, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, our Refund and Returns Policy is here to help. Please read the following guidelines carefully.

 

1. Returns

We accept returns on most items within 30 days of purchase, provided the following conditions are met:

  • The item is in its original packaging and condition.
  • The product has not been used, damaged, or altered.
  • Proof of purchase (order confirmation or receipt) is provided.

 

Non-Returnable Items:

  • Gift cards, custom orders, or special promotions.
  • Items marked as “Final Sale.”

 

2. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

 

  • Approved Refunds: The refund will be processed to your original payment method within 7-10 business days.
  • Partial Refunds: In some cases, only partial refunds may be granted (e.g., items not in original condition or beyond the return window).
  • Shipping Costs: Original shipping costs are non-refundable, except in cases where the return is due to our error (e.g., wrong or defective item sent).

 

3. Exchanges

We replace items if they are defective or damaged.

4. How to Initiate a Return or Refund

  • Contact our customer service with your order number and reason for return. 
  • Once your request is approved, you will receive return instructions and a return shipping label (if applicable).
  • Pack the item securely and ship it to the provided address.

 

Note: Customers are responsible for return shipping costs unless the return is due to an error on our part.

 

5. Late or Missing Refunds 


If you haven’t received your refund within the specified time:

  • Check with your bank or credit card provider, as processing times may vary.
  • Contact us and we will assist you.

 

6. Cancellations


Orders can be canceled within 24 hours of placement. After this period, the order will be processed, and the return policy will apply.

7. Contact Us


For questions or concerns about your return or refund, reach out to us. We aim to make your shopping experience seamless and satisfying.

Thank you for choosing Big Shutter!